How to order from a catalogue or advert

Modified on Wed, 29 Jan at 12:42 PM

If you're a bit confused as to why the prices on the website look different to the catalogue or advert, that's because your catalogue and advert are offering a reduced price. All you have to do is to add the plant to the order and then enter the offer code in the 'offer code' box in the basket. The prices will then magically reduce to the ones you expected to see. 


The catalogue code is on the front of the catalogue, or on the letter and order form that came with it. If you have two offer codes - one on the catalogue and one on the letter that came with it, you can use either offer code - they will work in exactly the same way but please note you may only use one offer code per order. 


If you're having trouble finding the product or selection you see on an advert, be sure to add the code from the advert in the address bar - here's an example with offer code RGW287 : 

 add this to the address bar here :

and the correct page will appear. Just add the product to the basket and no need to add the code again!


If this does not fully answer your query and you are not able to find a relevant article, please raise a Support ticket using this link 


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