I received my order, but the items are incorrect

We're sorry if you've received the wrong items — we understand how frustrating that can be and we’re here to make it right as quickly as possible.

What to do if your order is incorrect

1. Double-check your order confirmation
Please review your order confirmation email or your account order history to ensure the item(s) you received don’t match what you originally ordered.

2. Take photos

If something is incorrect, please take clear photos of:

• The item(s) you received
• The product label (if applicable)
• The packaging

3. Contact our Customer Service team

Get in touch with us as soon as possible. You can Send us a Message or Email us at cs@yougarden.com 

What information to include

To help us resolve your issue quickly, please include:

• Your order number
• A description of the incorrect item(s)
• Photos as mentioned above

What happens next?

Once we receive your message and photos, we’ll:

• Review the details
• Send out the correct item(s), if available
• Offer an alternative solution (such as a refund or replacement) if the item is out of stock

We're here to help

Mistakes happen, but we’ll always do our best to make things right. If you have any concerns or questions, don’t hesitate to reach out — our friendly team is happy to help.