How to contact YouGarden

We’re always happy to help – whether you’d like to place an order, ask a question about an existing order, or get support with a recent delivery. 

Below you’ll find the best ways to reach the right team quickly.

Order Placement

If you wish to place an order by phone, our Sales team are available:

• Monday–Saturday: 8am–6pm
• Sunday (peak season only): 10am–4pm
• Phone: 0844 6 569569
• Calls cost 5p per minute plus your network access charge.
• If you have a landline and a standard BT contract, there’s usually no extra network charge.
• Mobile operators can charge higher network fees – check before calling.
• Ofcom have a guide here which is helpful in finding out which networks will charge extra for the call. 
• Tip: The easiest and cheapest way to order is via our website.

Track Your Order

If you just want to check the progress of your delivery, please visit our Delivery Page for useful information.

Customer Service

If you’ve already received your order and:

• Something was damaged,
• An item is missing,
• Or something wasn’t as expected,

Please Send us a Message with:

• Your order number
• Photos [where applicable] showing the issue

This will help us resolve your query quickly.

If you wish to amend or cancel an order, call our Customer Service team immediately:

• Phone: 0333 210 0099
• Hours: Monday–Saturday, 8am–6pm
• Have your order number or full billing address ready to help us find your order.

Email

To contact us by email, please send a message to cs@yougarden.com

• Our email team is available Monday–Friday with some occasional Saturday support.
• We aim to respond within one working day but this can increase to three working days during the peak season
• IMPORTANT - Please note that we work in chronological order. If you send replies chasing for a response, you will push your email to the bottom of the queue and it will take longer to resolve your query.

If you can’t find the answer in our Help Centre and your query isn’t covered above, please Send us a Message and we'll get back to you as soon as possible.