The below applies if you no longer require your order or changed your mind.
What You Need to Know
- If you no longer require your order or changed your mind, you have 30 days from receipt to return any unwanted items for a refund minus any shipping costs.
- If your order is out for delivery, please do not refuse delivery with the driver – it must be accepted then returned to us. If refused, the courier may destroy the parcel, and we won’t be able to authorise any refund.
How to Return an Item
If you're returning an item because it’s no longer required or you changed your mind:
- Arrange the return yourself using a tracked courier—please note this is at your own cost.
- Send the items back in a saleable condition to our nursery [address below]
- Refunds will be processed once we receive the item in saleable condition.
Returns Address
YOUGARDEN RETURNS
Long Lane Nursery
Long Lane
Gedney Hill
Spalding
Lincolnshire
PE12 0PP
Need a Hand?
Have questions or need help starting your return? Please visit our other articles regarding replacements and refunds for more information or just Send us a Message and we'll be happy to help.
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