Replacements

At YouGarden, we want you to be 100% happy with your order. If something isn’t right, we’re here to help. In most cases, we’ll offer a replacement rather than a refund, so you can still enjoy the product you originally chose.

When We Will Replace an Item

We will arrange a replacement if:

• Your order arrives damaged/faulty
• An item is not as described
• An item is missing from your delivery
• Your order is lost in transit or has been misdelivered
• You receive the wrong product
• A plant fails to thrive and is covered by our Lifetime Guarantee

How to Request a Replacement

1. Contact us as soon as possible after receiving your order.
2. Provide your order number and details of the issue.
3. Where applicable, we may request photographic evidence — this helps us process your claim quickly and improve our packing and delivery processes.

Replacement Terms

• If the same item is no longer available, we will send an equivalent alternative [based on product type and value].
• If the replacement item value is less than the original item then we will issue a credit note for the difference.
• We cannot replace an item with an item of a higher value.
• If your claim falls under our Lifetime Guarantee, the replacement will be provided free of charge, with only standard postage and packing costs to pay.
• For non-hardy plants or items outside the guarantee period, replacement options will be reviewed on a case-by-case basis.

Delivery of Replacements

• Most replacements are sent via the same courier service as your original order.
• We will email you tracking details once your replacement has been dispatched.

We’re committed to ensuring your plants and products arrive in perfect condition and thrive in your garden. If something goes wrong, we’ll put it right.