If there’s a problem with an item you’ve received, you can request a credit note instead of a replacement or a refund. In some cases, we may also issue a credit note as a gesture of goodwill.
How credit notes work
- Your credit note will be linked to your account in our system.
- It will be available to use on your next purchase.
- Currently, we do not have the functionality to redeem credit notes via your online account – to use your credit, you will need to call our Sales Team.
- To redeem your credit note, please place your order with our Sales Team on 0844 6 569 569 (calls cost 5p per minute plus your network access charge).
If you have a credit note and would like to check its value, please Send us a Message with your account details.
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